Return and Refund Policy

Thank you for shopping with us. We take great care in sourcing, authenticating, and packaging every antique and collectible in our store. Because of the unique, fragile, and often one-of-a-kind nature of our inventory, we maintain a strict refund policy. Please read carefully before completing your purchase.

All Sales Are Final

As a general rule, all sales are final. Antiques and collectibles are sold "as-is," with age-appropriate wear, patina, and imperfections that are part of their character and history. These details are reflected in our listings through detailed descriptions and multiple photographs. We encourage you to review each listing thoroughly and contact us with any questions before purchasing.

Damage in Transit

While we package every item with the utmost care using appropriate materials for fragile goods, shipping damage can occasionally occur. If your item arrives damaged, you must:

1. Notify us within 48 hours of delivery at azure@moonstonemoss.com
2. Provide clear photographs of the damaged item, all packaging materials (inside and out), and the shipping label.
3. Retain all original packaging until your claim is resolved.

Claims submitted after 48 hours, or without the required documentation, cannot be honored. Once your claim is reviewed and approved, we will work with you to determine an appropriate resolution, which may include a partial refund, store credit, or a shipping insurance claim, depending on the circumstances.

Items Significantly Not As Described

If an item arrives in a condition substantially different from what was described or photographed in the listing, please contact us within 3 days of delivery. We will review your concern in good faith. If we determine the item was misrepresented, we will offer a return for refund, less original shipping costs. The buyer is responsible for return shipping, which must be fully insured and trackable. Refunds are issued only after the item is received in its original condition.

Please note: natural variations in color due to monitor settings, normal age-related wear noted in the listing, and minor characteristics consistent with the item's age and origin do not qualify as "not as described."

Non-Returnable Items

The following are strictly final sale and not eligible for return, refund, or exchange under any circumstances:

• Items marked "Final Sale" or "As-Is" in the listing
• Items purchased during sales or promotional events
• Custom orders, holds, or layaway purchases
• Items damaged by the buyer after delivery
• Items returned without prior authorization
• Items returned in altered condition

Return Shipping & Restocking

Approved returns are subject to:

• A restocking fee of 20% of the purchase price
• Return shipping paid by the buyer, with full insurance and tracking
• Items must be returned in original packaging in the exact condition received

Refunds are processed within 7–10 business days of receiving and inspecting the returned item, issued to the original payment method.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, responsibility transfers to the buyer. We recommend selecting signature confirmation or shipping to a secure address. We are happy to assist with carrier claims but cannot issue refunds for packages confirmed delivered.

How to Initiate a Claim

To begin any return or damage claim, email azure@moonstonemoss.com with your order number, photographs, and a description of the issue. Do not ship items back without prior written authorization — unauthorized returns will be refused.

A Note from Us

We understand a strict policy may feel formal, but it allows us to continue offering rare, carefully curated pieces at fair prices. We're a small team, and every item passes through our hands with care. If you have questions about a piece before purchasing, please reach out — we're always happy to share more photos, measurements, or details about provenance.