Moonstone & Moss
Moonstone & Moss
Welcome to Moonstone & Moss. These Terms and Conditions ("Terms") govern your use of our website and the purchase of antiques, collectibles, and related goods from our online store. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.
If you do not agree with any part of these Terms, please do not use our website or make a purchase.
Last Updated: 4/27/2026
1. About Us
Moonstone & Moss is an online retailer of antiques, collectibles, and curated decorative goods. Our business is operated from Colorado Springs, Colorado. You can reach us at azure@moonstonemoss.com
2. Eligibility
By using our website or placing an order, you confirm that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and capable of entering into a binding contract. If you are purchasing on behalf of a business or organization, you confirm that you have the authority to do so.
3. Account Registration & Information We Collect
To purchase from our store, you may be required to provide the following information:
You agree to provide accurate, current, and complete information and to update it as needed. We use your information to process orders, communicate about your purchase, arrange shipping, handle returns or claims, and send order-related notifications.
You are responsible for safeguarding any account credentials and for all activity that occurs under your account.
4. Product Listings
We make every effort to display our products as accurately as possible, including detailed descriptions, measurements, condition notes, and multiple photographs. However, please be aware:
If a significant error affects an order you have already placed, we will notify you and offer the option to confirm the corrected order or cancel for a full refund.
5. Pricing & Payment
All prices are listed in USD and do not include applicable taxes, duties, or shipping fees, which will be calculated at checkout.
Payment must be received in full before any item is shipped. We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, payment issues, or pricing errors.
Items remain the property of Moonstone & Moss until full payment has been received and confirmed.
6. Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A binding contract is formed only when we ship the item or send a separate shipping confirmation.
7. Shipping & Delivery
Shipping times, methods, and costs are detailed at checkout
Please note:
8. Returns, Refunds & Damage Claims
All sales are subject to our Refund & Returns Policy (Below), which forms part of these Terms. Because we sell fragile, often one-of-a-kind items, our policy is strict. By placing an order, you confirm that you have read and agree to that policy.
9. Authenticity
We stand behind the authenticity of every item we sell, to the best of our knowledge and based on available provenance, expertise, and research. Where applicable, condition reports, age estimates, and origin details are provided in good faith. Authentication disputes must follow the procedure outlined in our Refund & Returns Policy.
10. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the site. You agree not to:
We reserve the right to suspend or terminate access to any user who violates these Terms.
11. Intellectual Property
All content on our website — including text, photographs, product descriptions, graphics, logos, and design — is the property of [Store Name] or our licensors and is protected by copyright, trademark, and other applicable laws. You may not reproduce, distribute, modify, or use any content from our site without prior written permission, except for personal, non-commercial browsing.
12. Communications
By providing your email address or phone number, you consent to receive transactional communications related to your order, including order confirmations, shipping updates, and customer service messages. Marketing emails or texts will only be sent with your separate, explicit opt-in, and you may unsubscribe at any time.
We will never sell your personal information to third parties. See our Privacy Policy for full details.
13. Disclaimers
Our website and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
14. Limitation of Liability
To the fullest extent permitted by law, Moonstone & Moss, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of any product, or any delay or failure in performance. Our total liability to you for any claim related to a purchase shall not exceed the amount you paid for the item in question.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
15. Indemnification
You agree to indemnify and hold harmless Moonstone & Moss, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the website, or your violation of any law or third-party right.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of [State/Country], without regard to its conflict of law principles. Any dispute arising from these Terms or your purchase shall be resolved exclusively in the courts located in [County/City, State/Country], and you consent to the personal jurisdiction of those courts.
Before pursuing formal legal action, you agree to first contact us at [email address] to attempt a good-faith resolution.
17. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website or by email where appropriate. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and Moonstone & Moss regarding your use of the site and any purchase made through it.
Thank you for shopping with us. We take great care in sourcing, authenticating, and packaging every antique and collectible in our store. Because of the unique, fragile, and often one-of-a-kind nature of our inventory, we maintain a strict refund policy. Please read carefully before completing your purchase.
All Sales Are Final
As a general rule, all sales are final. Antiques and collectibles are sold "as-is," with age-appropriate wear, patina, and imperfections that are part of their character and history. These details are reflected in our listings through detailed descriptions and multiple photographs. We encourage you to review each listing thoroughly and contact us with any questions before purchasing.
Damage in Transit
While we package every item with the utmost care using appropriate materials for fragile goods, shipping damage can occasionally occur. If your item arrives damaged, you must:
Claims submitted after 48 hours, or without the required documentation, cannot be honored. Once your claim is reviewed and approved, we will work with you to determine an appropriate resolution, which may include a partial refund, store credit, or a shipping insurance claim, depending on the circumstances.
Items Significantly Not As Described
If an item arrives in a condition substantially different from what was described or photographed in the listing, please contact us within 3 days of delivery. We will review your concern in good faith. If we determine the item was misrepresented, we will offer a return for refund, less original shipping costs. The buyer is responsible for return shipping, which must be fully insured and trackable. Refunds are issued only after the item is received in its original condition.
Please note: natural variations in color due to monitor settings, normal age-related wear noted in the listing, and minor characteristics consistent with the item's age and origin do not qualify as "not as described."
Non-Returnable Items
The following are strictly final sale and not eligible for return, refund, or exchange under any circumstances:
Return Shipping & Restocking
Approved returns are subject to:
Refunds are processed within 7–10 business days of receiving and inspecting the returned item, issued to the original payment method.
Lost or Stolen Packages
Once a package is marked delivered by the carrier, responsibility transfers to the buyer. We recommend selecting signature confirmation or shipping to a secure address. We are happy to assist with carrier claims but cannot issue refunds for packages confirmed delivered.
How to Initiate a Claim
To begin any return or damage claim, email azure@moonstonemoss.com with your order number, photographs, and a description of the issue. Do not ship items back without prior written authorization — unauthorized returns will be refused.
A Note from Us
We understand a strict policy may feel formal, but it allows us to continue offering rare, carefully curated pieces at fair prices. We're a small team, and every item passes through our hands with care. If you have questions about a piece before purchasing, please reach out — we're always happy to share more photos, measurements, or details about provenance.
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